Nicoco accepts exchanges, returns/refunds on clothing and homewares (except for underwear panties). The following requirements will need to be met:

• The item/s must be in original condition, with tags remaining in place

• Item/s must not have been worn or washed or used in any way

• Items must be sent within 3 days of receiving item/s from Nicoco online shop only

• Please sight your order number clearly with your return parcel

The shipping cost incurred for exchanges and returning item/s to Nicoco are not covered or reimbursed unless by fault of Nicoco.

Email your request to info@nicocodesign.com with the subject line being ‘RETURN’ with your order number.

Please note, that many of the items on this website are wearable art products handmade by artisans.  As such there may be small inconsistencies in the print or embroidery which are consistent with all handmade products.  Every piece will be bespoke as your garment will not be cut from the same part of the roll of fabric as the next or the former.  Therefore your piece may be different from the piece you see. on the website.

 

If you believe your item is faulty, you must contact us within 3 days of receipt of item/s describing the fault. We will endeavour to offer to repair, exchange or refund the item/s if we deem the item/s to be faulty. This is governed by Australian consumer law. If we require the goods be returned for inspection, this must be done within 10 days of contacting us at your expense.  If Nicoco is at fault and a refund or exchange is offered, Nicoco will incur the cost of the returned item/s.

Please note Nicoco are not liable for the loss of item/s being returned. We recommend using a registered postal service.

All SALE and reduced price items are non-exchangeable and non-refundable unless faulty.